Customer Service Management & MindCypress

What is the best certification for Customer Service Management?

Customers are the makers and breakers of a business. Whatever happens to a business depends on the feedback given by the customers. It becomes very...

10 Top Customer Service Expectations to Guide Your Strategy

Steve Jobs once said, “Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it the...

Customer Centricity: Embedding it into your organization’s DNA.

Bruce Ernst have said, “Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t...

8 Ways to Make Every Interaction with Customers Fantastic

James Cash Penney who is the Founder J.C. Penney Stores once said that “Courteous treatment will make a customer a walking advertisement.” It’s t...

Customer Expectations: Defining 7 types you must meet

Customer expectations are set according to the company’s product, service and reputation. Fulfilling this expectation also effects a company’s repu...

The Four Things a Service Business Must Get Right

Service Business in an economy cover up the tertiary sector which is one of the largest growing sectors in the world currently. The value of knowle...

The Importance of Customer Service for Loyalty and Retention

David Tooman once said, “Sales without customer service is like stuffing money into a pocket full of holes” and it’s true. The importance of custom...

What are the Benefits of Meeting a Customer’s Expectations?

We all know how customer’s the king in every business and it’s a fact that we need to fulfil and even exceed customer’s expectation to bring succes...

What are Three Customer Expectation for Quality Service?

Clare Muscutt said, “Building a good customer experience does not happen by accident. It happens by design” and you need to know your customer’s ex...

Why is perception such an important part of Customer Service?

Perception is the ability notice or understand something. Similarly, customer perception refers to the customer’s opinion of your business or produ...

21 Key Customer Service Skills (and how to develop them)

As Sally Gronow said, “Good customer service costs less than bad customer service.” Even if you have great products, if your customer service is po...

How do I Ensure Effective Customer Service Training?

In every business customer service plays a crucial role and to ensure an effective customer service, customer service training is very important. C...