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About the Course
ITIL 4 provides knowledge of the end-to-end operating model for the development, provision, and ongoing improvement of technology-enabled goods and services.
ITIL 4 Foundation is for individuals who wish to get adept at the critical concepts of IT and digital service delivery. People who acknowledge the new service management culture and want their organization to follow suit should take this course. All professionals who wish to step into ITIL 4 or hone their existing knowledge of ITIL are eligible to take the course.
Prerequisites
- Candidates who are conversant in IT terms
- Individuals with prior experience working in the IT sector
Target Audience
- Anyone seeking a fundamental comprehension of IT Service Management
- Administration and IT Staff
- Those clients who closely coordinate with IT to fulfill business requirements
- Students aspiring for ITIL 4 Foundation Certification
- Holders of current ITIL certifications who want to update their knowledge
Outcome of the Training
- Understanding the business operations of modern IT and digital service organizations
- How to increase speed and efficiency with value streams
- Understanding the benefits of cultural and behavioral fundamentals for large-scale organizations
- How to use phrases and concepts used in service management
Course Curriculum
- Course Overview
- Course Learning Objectives
- Course Structure
- Introduction to IT Service Management in the Modern World
- Structure and Benefits of ITIL® 4
- Case Study: Axle Car Hire
- Intent and Context
- Value and Value Co-Creation
- Value: Services, Products, and Resources
- Service Relationships
- Value: Outcomes, Costs and Risks
- Identifying Guiding Principles
- Topics Covered
- The Seven Guiding Principles
- Applying the Guiding Principles
- The Four Dimensions
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors and the Pestle Mode
- Overview of Service Value System
- Overview of the Service Value Chain
- Introduction to Continual Improvement
- The Continual Improvement Model
- Relationship between Continual Improvement and Guiding Principles
- Purpose of ITIL® Practices
- The Continual Improvement Practice
- The Change Control Practice
- The Incident Management Practice
- The Problem Management Practice
- The Service Request Management Practice
- The Service Desk Practice
- The Service Level Management Practice
Valued Industry Leaders We Have Trained For
Certificate of Achievement
Frequently Asked Questions
Information Technology Infrastructure Library (ITIL) helps IT departments match their work to business needs. ITIL is a set of standards and recommended practices for standardizing the process of choosing, planning, delivering, and supporting IT services. Businesses that adhere to the ITIL framework's norms are better at offering high-quality services and ensuring client satisfaction. One can successfully delve into the ITIL realm with the help of this training.
The ITIL Foundation certification is essential because it teaches professionals how to manage contemporary IT-enabled services, gives them a grasp of the terminology and fundamental ideas, and demonstrates how to enhance their work using ITIL 4 guidelines.
You'll require the following materials for ITIL training:
- Windows must be version XP SP3 or later
- OSX 10.6 or later for Mac
- Internet speed: 512 Kbps or more is ideal
- Microphone, speakers, and headset
A profession as an IT architect, service portfolio manager, service owner, technical architect, risk manager, availability manager, compliance manager, etc., is made possible by ITIL certification. With the ITIL training at MindCypress, you are qualified for all these job roles.
The following are some of the roles and duties of ITIL professionals:
- Being in charge of the entire IT lifecycle
- Define tactics, regulations, and benchmarks
- Ensure the highest standard of services is provided and keep an eye on key performance indicators
- Guarantee that services will continue to improve
The ITIL 4 expert is familiar with all fundamental ideas, terminologies, best practices, and procedures used in the ITIL 4 lifecycle. The foundation level, practitioner, intermediate, and expert-level ITIL certifications are the first steps on the road to becoming an ITIL expert. The mechanism known as the ITIL 4 credit system tracks the expedition. The ITIL 4 Foundation certification training from MindCypress is a terrific place to start when comprehending and enhancing an IT-enabled organization.
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