Customer Service Management

Don’t Forget Payments in Your 2023 Customer Service Strategy

There is nothing better than business who has its customer service strategy all planned out =, covering everything important from personalization t...

Don’t Forget Customers after they Become Your Customers

As Jeffrey Gitomer said, “You don’t earn loyalty in a day. You earn loyalty day-by-day” so when you forget your customer after their one or two pur...

The true Meaning and Benefits of Customer-Centricity Explained.

“Every company’s greatest assets are its customers, because without customers there is no company”. This Michael LeBeouf quote can be considered th...

Why every Business Need Customer Service Management?

The customer’s happiness is the key to growth for any business. This is where the role of customer service management comes into play. It is about ...

How top Brands use Social Media Customer Service and Support?

In this digital world it’s hard to imagine any brand or business without a social media customer service and support. Although many brands manage t...