Emerging Trends in Six Sigma Certification: What to Expect in 2025 and Beyond
As new challenges for the advanced industries come in and the world of Six Sigma changes as fast, professionals today are searching for certificati...
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Customer service management is a wide and never ending topic of discussions as it have lots of out of the box scenarios but taking a very scientific approach MindCypress had made this study easy to understand by explaining our learners in a cognitive way that: Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer.
The course then defines the below topics in great details:
Customer Service Management Course Outline:
Module 1: Four key principles of Customer Service in the Retail Business
Module 2: 16 key customer service skills in the Outsourcing Industry
Module 2: Customer Service in Retail Business
Module 2: Different types of customers in the Retail Business
Module 2: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
Module 2: 10 types of Customer Service Channels
Module 2: How to Appreciate Customers?
Module 2: Importance of BPO Customer Support Service
Module 2: Customer Service Experience
Module 2: Strategies and Tools for Delivering Great Customer Service
Module 2: Customer Service Experience
Module 2: Strategies and Tools for Delivering Great Customer Service
Customer Service Management - Quiz
As new challenges for the advanced industries come in and the world of Six Sigma changes as fast, professionals today are searching for certificati...
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