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Customer Service Management

4.9( 6788 Reviews)
4.7/5
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Course Details :  LVC    TBD     09:00 am to 05:00 pm    Online      

Price

$399.00Add to cart

Customer Service Management Overview

Customer Service is one of the most important departments in an organization. It involves having to constantly communicate with the client. This course will assist you in shaping up your ECA (Empathy, Control & Advocacy), a method to handle an occurring conflict with the customer. The ECA Method is used by many professionals including, customer relationship management, sales, business development, logistics, customer support, customer experience, and be ready to face any conflict with an upset customer.

World’s #1 Customer Service Management

Awarded Best Customer Service Management Training Module By MindCypress

6788

People took a
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Customer Service Management

Why choose this program

Written as per the Council of Customer Service Management Certification
Quizzes are added for self-evaluation and assessment
Content created as per Body of Knowledge (BOK)

Ideal For Professions

Industry

All industry

 Domain

Sales

Profession

Marketing & PR Professionals, BBA/ MBA Students, Business Owners, Bloggers, Online Marketers, Fresh Graduates in any Stream,Professionals in their early career

Curious about your knowledge about the topic? Take a quiz and find our yourself.

Course Curriculum

  •     What is Customer Service or Define Customer Service?
  •     The importance of Customer Service
  •     Importance of BPO Customer Support Service 
  •     16 key customer service skills in the Outsourcing Industry 
  •     Customer Service in Retail Business
  •  Four key principles of Customer Service in the Retail Business 
  •     Different types of customers in the Retail Business 
  •     Type of customers to take care of after purchase or service in the Retail and Outsourcing Business 
  •     10 types of Customer Service Channels 
  •     How to Appreciate Customers?

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    Career Benefits

    This course is for all working or non-working, they can be either self-employed or in a family-run business.

    Better Salary, A Wide Range of Career Options

    Entrepreneurship Opportunities, Freelance Job Opportunities

    Better Job Security, Diverse Career Paths

    70% Average Salary Hike

    Alumni Testimonials

    Shams W.Pawel Founder & CEO of XpeedStudio

    Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her

    Shams W.Pawel Founder & CEO of XpeedStudio

    Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her

    Shams W.Pawel Founder & CEO of XpeedStudio

    Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her

    Shams W.Pawel Founder & CEO of XpeedStudio

    Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her

      Certificate of Achievement

      Complete your course successfully and attain a Certificate of Achievement. In order to obtain a Certificate of Excellence a mandatory online examination will be held by MindCypress.

      Thaddeus Walla
      The curriculum and programme is very structured and easy to consume. The mock calls and encouraging words from the CEO before my interview were extremely encouraging.
       
      Research Assistent
      News Analyst
      Thaddeus Walla
      The curriculum and programme is very structured and easy to consume. The mock calls and encouraging words from the CEO before my interview were extremely encouraging.
      Fresher
      Product Analyst
      Thaddeus Walla
      The curriculum and programme is very structured and easy to consume. The mock calls and encouraging words from the CEO before my interview were extremely encouraging.
      Software Engineer
      Data Analyst

      Training Modes

      Classroom

      Enjoy learning from home without a set schedule and with an easy-to-follow method. You set your own pace.

      Live Virtual Class

      Enjoy learning from home without a set schedule and with an easy-to-follow method. You set your own pace.

      e-Learning

      Enjoy learning from home without a set schedule and with an easy-to-follow method. You set your own pace.

      In-House Training

      Enjoy learning from home without a set schedule and with an easy-to-follow method. You set your own pace.

      Course Related Videos

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      Frequently Asked Questions

      Individuals can benefit in a variety of ways:
      •  Improved communication and collaboration between departments.
      • Assurance that the organization values them and what they do, resulting in team members become more engaged while at work.
      • A more thorough understanding of the organization, its goals, and where they fit in that equation.

      There is NO required classroom time in order to successfully complete the training course and become certified. This course provides you with the three distinctive services. The course can be taken through an eLearning portal, Live Virtual Classes along with Classroom. Since, the pandemic individuals prefer LVC and eLearning over classrooms.

      Yes, you have access to your account for 60 days from the date of purchase. After 60 days, the user will no longer have access to the courses but can still access the site to repurchase. This happens automatically and the user gets notified with an email to renew as per their requirement.