A Comprehensive Guide to Becoming a Certified Manager of Quality
For professionals looking to succeed in the field of quality management, earning the designation of Certified Manager of Quality (CMQ) is a notewor...
Read moreSkill up for the Present & Future With 100+ Professional Courses by MindCypress
Customer service management is a wide and never ending topic of discussions as it have lots of out of the box scenarios but taking a very scientific approach MindCypress had made this study easy to understand by explaining our learners in a cognitive way that: Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer.
The course then defines the below topics in great details:
Customer Service Management Course Outline:
Module 1: Four key principles of Customer Service in the Retail Business
Module 2: 16 key customer service skills in the Outsourcing Industry
Module 2: Customer Service in Retail Business
Module 2: Different types of customers in the Retail Business
Module 2: Type of customers to take care of after purchase or service in the Retail and Outsourcing Business
Module 2: 10 types of Customer Service Channels
Module 2: How to Appreciate Customers?
Module 2: Importance of BPO Customer Support Service
Module 2: Customer Service Experience
Module 2: Strategies and Tools for Delivering Great Customer Service
Module 2: Customer Service Experience
Module 2: Strategies and Tools for Delivering Great Customer Service
Customer Service Management - Quiz
For professionals looking to succeed in the field of quality management, earning the designation of Certified Manager of Quality (CMQ) is a notewor...
Read moreThe business landscape is becoming increasingly competitive every passing day. Organizations are always on the lookout for ways to enhance efficien...
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